Gaining a deeper understanding of the patient journey
Powering a ‘Mobile Mission’ for Del Taco
Just Worldwide has always focused on ease of use, but now it needed to be faster. No longer could it wait for the shipping of materials or the flights of moderators. Their respondents were now given only moments per day to complete activities on their mobile phones that unlocked a plethora of complex results. Having Medallia LivingLens as a partner allowed for increased speed without loss of quality.
Sally Udayakumar, Research Manager at Just Worldwide
“There’s been no slowdown in terms of what we’ve been able to deliver for clients – even in a global pandemic which has hit our sector hard. Having worked with LivingLens for 3 years, we’ve been able to grow our patient journey research work by 10-20% year over year.”