Work with video feedback at scale

Capture, analyze and share consumer insight video in a single platform. Automatically extract meaningful insights, so you can tell powerful stories that inspire better decision-making.


Fast, rich video insights power amazing mobile experiences

Learn how Del Taco used LivingLens to help make significant improvements to their customer experience.

Zoom Edition

Now you can conduct research virtually by importing your Zoom Cloud recordings into any LivingLens channel. Transcribe and process your recordings for video content analysis and easy management in the platform.

Technology Provider

LivingLens is now HIPAA-compliant

Our HIPAA-compliant video intelligence platform enables healthcare providers and pharma companies to capture actionable, real-time patient experience sentiment to streamline virtual care.

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LivingLens video stat

Faster, richer feedback

Unlock the power of video insights with our content recognition and analytics tools

Video is engaging, memorable and drives action – it’s the most effective medium there is to communicate a message. The deeper your insights, the more power you have to share a compelling story.

How LivingLens Works

Integrate icon


Our plug and play APIs enable seamless integration with your existing technology stack. If you don’t need to integrate, jump straight to Capture.

Capture icon


Capture video feedback content from surveys, our mobile app, the cloud or even Zoom. Upload new or existing video content quickly and easily using our video capture tools.

Analyze icon


Dig deep into speech, emotion, object and context data to understand meaningful trends in your video content using powerful AI and machine-learning tools.

Share icon


Create impactful showreels and data reports in minutes to humanize your feedback strategy and bring the voice of the customer to life.

Authentic feedback

Your customers have a lot to say. Give them an engaging outlet to express themselves and tell their experience stories in an organic way, regardless of language or location.

Authentic feedback
Rich content

Rich content

Video content is a gold mine when it comes to data about experiences, and yet organizations to date have been focusing only on the spoken word. Go deeper. Perform analysis on sentiment, emotion, themes, objects and activity to clarify meaning and provide more context.

Impactful stories

Bring the voice of the customer to life. Develop customer empathy within your organization by understanding how people really feel about their experiences, and use that data to take guesswork out of important business decisions.

Impactful stories

From volumes of video research,
to the moments that matter.

Nothing brings your teams closer to your customers at scale

Using next generation video content analysis, you can instantly extract far more meaningful insights from your video content. Our flexible and scalable platform lets you focus on what matters to you.

Let us help you tell the experience stories that foster and inform smarter, data-driven decisions.

Medallia LivingLens Media Library

Video intelligence software for numerous applications


Caregiver Engagement

Patient Experience

Video Asset Management

Focus Groups & IDIs


Video Ethnography

Zoom User Testing

User Testing

Advertising testing

Market Research

Customer experience Open sign

Customer Experience

Feedback survey

Feedback Surveys

Employee Engagement

Employee Engagement


The Ultimate Guide to Virtual Market Research

In this guide, you’ll discover:

  • The benefits of going virtual
  • Tools for virtual research
  • Use cases for virtual research
  • Best practice approaches

Intrigued? Let us show you how it works.





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