Caregiver engagement
The link between happy caregivers and happy patients is well documented. Integrate LivingLens with your caregiver engagement program to gain valuable insight from those closest to your patients. Include video questions in caregiver satisfaction or eNPS surveys, or embed a video feedback widget on your intranet.
What it means in practice
Utilize capture tools at organization events to gain in-the-moment feedback
Offer caregivers a choice to leave video feedback to increase engagement and likelihood to respond
Provide caregivers with an engaging way to share their feedback, ideas and concerns
Use video responses to help bring issues to life for key stakeholders, showcasing how caregivers really feel
Allow caregivers to provide feedback through their mobile devices when convenient to them
Give caregivers a voice in the boardroom by giving them the option to leave feedback via video