Patient experience
Patients have a lot to say if you’re willing to listen. Let us help you capture and analyze their feedback. Seamlessly add video, audio and image questions into your Patient Experience program and surveys.
What it means in practice
Go beyond ratings and open-end text questions. Understand how patients feel about their experience and identify pain points and opportunities for improvement
Enhance insight storytelling to drive action, support closed-loop processes and add context to the training of frontline staff
Drive patient empathy and understanding through a tangible human connection to the voice of the customer