Work with video feedback at scale

Capture, analyze and share consumer insight video in a single platform. Automatically extract meaningful insights, so you can tell powerful stories that inspire better decision-making.


Trusted by world-leading brands

LivingLens video stat


Faster, richer feedback


Unlock the power of video insights with our content recognition and analytics tools

Video is engaging, memorable and drives action – it’s the most effective medium there is to communicate a message. The deeper your insights, the more power you have to share a compelling story.


How LivingLens Works

Integrate icon

Integrate

Our plug and play APIs enable seamless integration with your existing technology stack. If you don’t need to integrate, jump straight to Capture.

Capture icon

Capture

Capture video feedback content from surveys, our mobile app, the cloud or even Zoom. Upload new or existing video content quickly and easily using our video capture tools.

Analyze icon

Analyze

Dig deep into speech, emotion, object and context data to understand meaningful trends in your video content using powerful AI and machine-learning tools.

Share icon

Share

Create impactful showreels and data reports in minutes to humanize your feedback strategy and bring the voice of the customer to life.


Authentic feedback

Your customers have a lot to say. Give them an engaging outlet to express themselves and tell their experience stories in an organic way, regardless of language or location.

Authentic feedback
Rich content


Rich content

Video content is a gold mine when it comes to data about experiences, and yet organizations to date have been focusing only on the spoken word. Go deeper. Perform analysis on sentiment, emotion, themes, objects and activity to clarify meaning and provide more context.


Impactful stories

Bring the voice of the customer to life. Develop customer empathy within your organization by understanding how people really feel about their experiences, and use that data to take guesswork out of important business decisions.

Impactful stories


From volumes of video research,
to the moments that matter.


Nothing brings your teams closer to your customers at scale

Using next generation video content analysis, you can instantly extract far more meaningful insights from your video content. Our flexible and scalable platform lets you focus on what matters to you.

Let us help you tell the experience stories that foster and inform smarter, data-driven decisions.

Medallia LivingLens Media Library


Video intelligence software for numerous applications

Video insight hub

Video Asset Management

Focus groups and in-depth interviews

Focus Groups & IDIs

Ethnography

Video Ethnography

Testing product

Product Testing

Advertising testing

Advertising Testing

Customer experience Open sign

Customer Experience

Feedback survey

Feedback Surveys

Employee Engagement

Employee Engagement

FREE GUIDE


How to capture impactful video in surveys

In this guide you’ll find out how to:

  • Position your video question
  • Structure your survey
  • Advise on video recording set up
  • Provide transparency & best practice
  • Get incentives right to encourage video responses
Six Simple Steps for Capturing Impactful Video in Surveys

Intrigued? Let us show you how it works.

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